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Training for NHS trust staff in the management of threatening and challenging situations
An overview of a training programme that aims to help NHS Trust staff gain a greater understanding of how to deal with threatening, aggressive and abusive situations that may develop in the workplace.
Staff who will benefit:
- Medical Staff
- Reception and Administration Staff
- Therapists
- Department Managers
- Other Staff who interface with the Public
It is our belief that training in NHS Trust settings should be throughout the entire service. This requires different tiers of training to be put in place, each designed to meet the specific needs of the different staff groups concerned. At one end of the scale might be the management of threatening situation for staff who work at the front line in General Hospital Departments. At the other end of the scale, more specialised training is likely to be needed for those who work in, for example, Mental Healthcare or services for people with Learning Disabilities. Whilst Studio III provides training in all these areas, it is the remit of this booklet to outline the training which the organisation provides for general front staff who face aggression and potentially threatening situations in their everyday work.
